Customer Service & Logistics Support (internship)

Supply Chain Milano Intern Italy

Job Description

The CS&L function ensures the integration of all key business processes from supplier to customers, providing products, services and information that add value for customers and stakeholders. The function manages sourcing, procurement, manufacturing, supply chain (warehousing, logistics and distribution) and planning processes and ensures optimal alignment between demand and supply at a global scale, taking into account efficiency, required flexibility, security of supply and considering costs, working capital, quality levels, service levels, company and society values.

Key responsibilities

The Customer Service & Logistics Support will help the CS&L function in the following activities

  • LSP: Monthly meeting to review KPI’s and service level. This to define and follow-up actions to improve
  • Ensure the accuracy of Warehousing & Distribution data: volumes, costs, accrual vs invoice, KPI management.
  • Order Processing: Maximizes customer service level by processing all customer orders in such a way to eliminate any errors in order.
  • Stock Data: Gather data from Demand Planning and provide information on stock issues in such a way that efficient communication is relayed to all customers and internally to sales in order to maintain excellent customer relationships.
  • Administration: Administer customer account data. Update master data as appropriate, ensuring accurate specific information. Provide on-going support as requested by team leader or manager.
  • Evaluate external customer satisfaction, define and implement improvement activities based on these results.



  • Master’s degree in Business Administration or Management Engineering
  • Must be fluent in English
  • Must have a good Microsoft Office skill (especially in Excel), with strong analytical skills
  • Attention to detail and accuracy
  • Able to work under pressure, self-motivated and highly disciplined; flexible attitude and good team-player

Additional Information

Additional info

Internship for 6 months

Position based in Milan

Johann Jacobs and Egbert Douwe didn’t know where the journey would lead, they just believed that everyone deserved the coffee they love. Now JACOBS DOUWE EGBERTS is leading the way, shaping the future of coffee. As a pure-play coffee company, we are proud to be part of millions of people’s lives. Enjoyed in over 80 countries, our 12,000 passionate coffee champions are delivering our vision: a coffee for every cup.